Welcome to Wowhairlab!
We are dedicated to delivering high-quality hair care products to your doorstep with efficiency and care. Please review our shipping policy below for important information on processing, shipping times, and more.

1. Shipping Locations

We currently ship to:

• Within China: Mainland China, Hong Kong, Macau, and Taiwan.

• International: North America, Europe, Southeast Asia, Australia, and select other regions.

Note: Some regions may have temporary restrictions. For inquiries about your shipping destination, please contact our support team at [service@wowhairlab.com].

2. Order Processing Time

• Processing Time: Orders are processed within 1–3 business days after payment confirmation (excluding weekends and holidays).

• You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

3. Shipping Methods and Delivery Time

Important:
While most international orders arrive in about 14 days, delays can occasionally occur due to customs, holidays, weather conditions, or carrier issues. We appreciate your understanding and patience.

4. Shipping Costs

• Domestic Orders (China):

  • Free shipping on orders over ¥199.

  • ¥15 flat rate for orders under ¥199.

• International Orders:

  • Free shipping on orders over $100 USD.

  • A calculated shipping fee based on weight and destination will apply to orders under $100 USD.

Express shipping options are available at an extra cost and can be selected at checkout.

5. Customs, Duties, and Taxes

• For international shipments, customs duties, import taxes, and other fees may apply depending on your country’s regulations.

• These fees are the responsibility of the customer.

• Wowhairlab is not responsible for delays or additional charges due to customs processing.

6. Tracking Your Order

• Tracking details will be sent to your email once your order ships.

• You can track your shipment via the carrier’s official website or on our Track My Order page.

• Please allow up to 48 hours for tracking updates to appear.

7. Delivery Issues

• If your package is delayed beyond 20 days, lost, or arrives damaged, please contact us at service@wowhairlab.com within 7 days of the delivery date.

• We will assist with locating your package or arranging a replacement or refund, as appropriate.

8. Address Changes

• Address changes must be requested within 12 hours of placing your order.

• Once an order is shipped, we are unable to change the delivery address.

9. Refused or Undeliverable Packages

• Packages returned due to incorrect address, refusal, or failure to collect will be subject to reshipping fees.

• Refunds may be issued minus any original shipping fees and return costs.

10. Contact Us

If you need any assistance with your order or have questions about shipping, please reach out:

• Email: service@wowhairlab.com

• Phone/WhatsApp: +33 643 623 522

• Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Thank you for shopping with Wowhairlab!
We are proud to deliver premium hair care products with speed and reliability.