Refund and Return Policy for WOW Hair Lab

At WOW Hair Lab, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please read our Refund and Return Policy carefully.

Returns

1. Eligibility for Returns:
   • Items must be unused, unopened, and in the same condition that you received them.
   • Returns must be initiated within 7 days of receiving the product.
2. Non-Returnable Items:
   • Items purchased on clearance or final sale.
   • Gift cards or promotional items.
   • Products with tampered or missing packaging.
3. Return Process:
   • Contact our customer service team at https://t.me/wowhairlabcom to request a return.
   • Provide your order number, proof of purchase, and the reason for the return.
   • Ship the product back to our return address provided by customer service. Return shipping costs are the responsibility of the customer, except in cases of defective or damaged products.

Refund

1. Refund Eligibility:
   • Refunds will only be issued for products that meet the return eligibility criteria.
   • Refunds will be processed within 7-10 business days of receiving and inspecting the returned product.
2. Refund Process:
   • Once your return is approved, the refund will be credited to your original payment method.
   • You will receive a confirmation email once the refund is processed.
3. Partial Refunds:
   • In case of any damage, a partial refund may be issued. Please contact customer service for assistance.

Exchanges

If you received a defective or damaged product, we are happy to exchange it for the same item. Contact us at https://t.me/wowhairlabcom within 7 days of receiving your order to initiate the exchange process.

Order Cancellations

• Orders can only be canceled within 24 hours of placing them. Once an order has been shipped, it cannot be canceled.

Shipping for Returns and Exchanges

• Customers are responsible for shipping costs for returns unless the item was defective, damaged, or incorrect.
• We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

Contact Us

For any questions or concerns regarding our Refund and Return Policy, please contact us:

• Phone: [+8618514608832]
• Telegram: https://t.me/wowhairlabcom
• You can also scan the QR code below to connect with us directly.

Alternatively, download our contact information by scanning this QR code to access our Telegram or website directly.

Thank you for shopping with WOW Hair Lab. We value your trust and strive to ensure a seamless shopping experience!