Refunds and Disputes Policy
At Wow Hair Lab Store, we’re dedicated to helping you achieve your hair care goals with confidence. If you have concerns about your purchase, our Refunds and Disputes Policy is designed to address them quickly and efficiently.
Refund Eligibility
We understand that your satisfaction is essential. Refunds are available under the following circumstances:
- Damaged or Faulty Products: If your product arrives damaged or defective, we will issue a refund or replacement.
- Incorrect Orders: Received the wrong product? We’ll send you the correct one or issue a refund.
- Non-Delivery: If your order isn’t delivered within the expected timeframe, you may request a refund.
- Change of Mind: For unused, unopened items in their original condition, returns may be accepted within 14 days of delivery (exclusions apply—see below).
How to Request a Refund
Follow these steps to initiate a refund:
- Contact Us: Email us at support@wowhairlab.com or use the Contact Us form on our website.
- Provide Details: Include your order number, a description of the issue, and photos if applicable (e.g., damaged product or incorrect item).
- Wait for Review: Our team will review your request and respond within 2–4 business days.
Processing Time
Once approved, refunds are processed as follows:
- Credit/Debit Cards: 5–10 business days.
- PayPal: 1–3 business days.
- Store Credit: Within 24 hours.
Returns Policy
For eligible items, returns must meet the following conditions:
- Items must be unopened, unused, and in their original packaging.
- Return requests must be initiated within 14 days of delivery.
- Customers are responsible for return shipping costs unless the return is due to our error.
To start a return, contact us at returns@wowhairlab.com. We’ll provide you with a return shipping label if applicable.
Dispute Resolution
We aim to resolve all issues to your satisfaction. If you are unhappy with the outcome of your refund or return request:
- Escalate Your Case: Contact our Customer Service team with additional information.
- Review by Management: If unresolved, your case will be reviewed by a senior team member.
Exclusions
Certain items are not eligible for returns or refunds:
- Products marked as “Final Sale” or “Non-Returnable.”
- Opened or used items (for hygiene reasons).
- Digital gift cards or promotional items.
Customer Support
Need help? Our team is here for you! Reach us via:
- Email: support@wowhairlab.com
- Live Chat: Available Monday–Friday, 9 AM–6 PM.
- Phone: +8618514608832
We appreciate your trust in Wow Hair Lab Store and are committed to resolving any concerns promptly. Thank you for choosing us for your hair care journey!